Shillong, Mar 2 (PTI) Meghalaya Chief Minister Mukul
Sangma today launched an online interface of the
government -- Centralised Public Grievance Redress and
Monitoring System -- aimed at redressing public grievances for
effective governance.
"It is a citizen-centric initiative of the government
for welfare of general public aimed at empowering citizens to
lodge their grievances online and in local language," Sangma
said.
It is initiated by the Department of Administrative
Reforms and Public Grievances.
According to the IT officials, preparational training
has been imparted to nodal agencies and the staff in the
districts with support of IT department in the State.
It is a single window application for online receipt of
grievance by any citizen from any geographical region any
time, they said.
"For a more effective governance, citizens can lodge a
formal complaint in any local language with any government
department," he said.
He added concerned government authorities and district
administration will redress action within specified time
limit.
The nodal grievances officers can access grievances
and forward them online to various departments for speedy
redress action and reporting, the officials said.